The Vodokanal did not check the meter in due time and the entrepreneur continued to use it. Four years later, the organisation remembered that the IE had missed the check and recalculated the resources consumed in a calculated way. RUB 1.5 million of debt was released. Three authorities unanimously took the side of the canal, but not the Supreme Court. The experts commented on its decision and told us about the disputes in which the panel defended the consumer, how to prove their integrity and why it was more difficult for an individual to do so.